Frequently Asked Questions (FAQs)
1. What services does Next Layer Hub Ltd offer?
We specialise in digital services, including app development, website creation, link building, and content writing. On client request, we can also provide physical computer-related products.
2. How are digital services delivered?
All digital services are delivered electronically via email, secure cloud storage, project management tools, or direct access links. Delivery timelines depend on the scope and complexity of the project.
3. Can I request revisions or edits?
Yes! We provide revisions as outlined in your project agreement. Additional revisions outside the agreed scope may incur extra charges, which will be communicated beforehand.
4. How do I make payment?
Payment terms are agreed before the project starts. For digital services, deliverables are provided after payment confirmation. For physical products, items are shipped only after payment is received.
5. Do you deliver physical products?
Yes, but only on client request. Physical computer-related products, such as hardware or peripherals, account for roughly 5% of our work. Shipping costs and timelines are communicated individually.
6. How long will it take to receive my digital service or product?
- Digital Services: Timelines vary depending on project complexity. We provide estimated delivery dates and regular updates.
- Physical Products: Shipping times depend on your location and the courier, and will be shared when you place your order.
7. What if I have trouble accessing my digital deliverables?
If you encounter any issues accessing files, apps, or websites, contact us immediately at support@nextlayerhub.com or call 0044 7877 435507. We’ll resolve the issue as quickly as possible.
8. Do you offer support after delivery?
Yes! Support is available for all digital services and physical products as per your project agreement. This includes troubleshooting, technical guidance, and minor updates.
9. Can I cancel an order?
Cancellations are subject to the terms of your service agreement. Digital services that have already started may not be fully refundable. For physical products, cancellations are accepted before shipping.
10. How can I contact Next Layer Hub Ltd?
You can reach us at:
- Email: support@nextlayerhub.com
- Phone: 0044 7877 435507
- Address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE