📌 Introduction

Next Layer Hub Ltd (“we”, “our”, “us”) primarily delivers digital services including website development, mobile application development, SEO, digital marketing, link building, content creation, and related technology solutions. In limited circumstances, we may also arrange delivery of physical computer-related products requested by clients.

💻 Digital Service Delivery

🔄 Revisions & Ongoing Support

• Revisions are provided according to the agreed project scope and service agreement.
• Additional modifications beyond the approved scope may incur additional fees.
• Technical support is available for access issues, deployment assistance, and delivery-related questions.
• Clients are encouraged to review deliverables promptly and provide feedback within agreed timelines.

📦 Physical Product Delivery

While our primary focus is digital services, we may occasionally arrange delivery of physical computer-related products such as hardware, accessories, peripherals, or technology equipment upon client request.

📍 Delivery Address Requirements

Clients are responsible for providing accurate and complete delivery information before shipment. This includes recipient details, contact information, postal codes, and any special delivery instructions.

Next Layer Hub Ltd cannot be held responsible for delays, failed deliveries, additional courier charges, or lost shipments resulting from inaccurate, incomplete, or outdated address information supplied by the client.

💳 Payment & Delivery Access

• Payment terms are agreed prior to project commencement or product dispatch.
• Digital deliverables become available after payment confirmation where applicable.
• Physical products are shipped once payment has been successfully received and verified.
• Any outstanding balances may delay delivery until payment obligations are fulfilled.

⚠️ Delivery Issues & Delays

Although we strive to meet all agreed delivery schedules, delays may occur due to circumstances beyond our control, including supplier delays, technical issues, courier disruptions, customs procedures, force majeure events, or client-related delays in approvals and feedback.

If you experience any issues accessing digital deliverables or receiving physical products, please contact us immediately so we can investigate and provide assistance as quickly as possible.

🔒 Delivery Security

We take reasonable measures to ensure secure delivery of digital assets, credentials, and project files. Clients are responsible for maintaining the confidentiality of login details, access credentials, and downloaded project materials once delivered.

🔄 Policy Updates

We reserve the right to amend this Delivery Policy at any time to reflect changes in business practices, service offerings, legal requirements, or operational procedures. Updated versions will be published on this page.